Shipping policy

This Shipping Policy explains how we process, dispatch, and deliver orders placed with SGP Garden Ltd. We aim to provide a smooth, reliable delivery experience for all customers across the United Kingdom.

1. Delivery Areas

We currently deliver to all mainland UK addresses. If you require delivery outside the mainland UK, please contact our Customer Support team before placing your order.

2. Delivery Times

Delivery times vary depending on the product.

Standard items:

• Typically delivered within 3–7 working days.

Large structures or heavy items:

• May require scheduled delivery.

• You will receive an email or call to arrange a suitable date.

Delivery times may vary during peak seasons or due to courier delays.

3. Delivery Costs

Delivery charges are shown at checkout and depend on the product size, weight, and delivery location. Some items may qualify for free delivery promotions.

For more details, see our Terms & Conditions.

4. Installation Deliveries

If you choose installation, your product may be delivered:

• Directly by our installation partner, or

• By courier prior to your installation date.

You will be contacted to confirm the installation's availability. Learn more about our Installation Services.

5. Missed Deliveries

If you miss a scheduled delivery, the courier may: • Attempt redelivery • Leave a calling card • Request that you rearrange delivery

Additional charges may apply for repeated failed delivery attempts.

6. Damaged or Missing Items

Please inspect your order upon delivery. If an item arrives damaged, incorrect, or incomplete, notify us within 48 hours so we can resolve the issue quickly.

Contact our team via Customer Support.

7. Pre‑Order and Out‑of‑Stock Items

If an item is on pre‑order or temporarily out of stock, estimated delivery dates will be shown on the product page. We will keep you updated if these dates change.

8. Order Tracking

Once your order has been dispatched, you will receive tracking information where available. Some large items delivered by specialist couriers may not include live tracking.

9. Delivery Restrictions

We cannot deliver to PO Boxes. Certain remote areas may require additional delivery time or charges.

10. Contact Us

If you have any questions about delivery, please reach out to our team through Customer Support.