Privacy Policy

SGP Garden Ltd is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and transparently. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law, including GDPR.

 

1. Who We Are

SGP Garden Ltd is a UK‑based retailer specialising in premium outdoor products and garden structures.

If you have any questions about this policy or your data, you can contact us via our Customer Support team.

 

2. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely by third‑party providers)

  • Order information

  • Messages or enquiries you send us

Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Cookies and tracking data

Information from third parties

We may receive information from:

  • Payment processors

  • Delivery partners

  • Analytics providers

  • Advertising platforms

Learn more about cookies in our Cookie Policy.

 

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order updates and delivery notifications

  • Improve our website and services

  • Personalise your shopping experience

  • Detect and prevent fraud

  • Comply with legal obligations

We do not sell your data to third parties.

 

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to fulfil your order

  • Consent – for marketing communications

  • Legitimate interest – to improve our website and prevent fraud

  • Legal obligation – for tax and accounting purposes

 

5. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors

  • Delivery and logistics partners

  • Website hosting providers

  • Analytics and marketing tools

  • Customer service platforms

These partners only receive the information required to perform their services.

 

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyse website traffic

  • Support marketing and advertising

You can manage or disable cookies through your browser settings.

 

7. Marketing Communications

You will only receive marketing emails if you have opted in. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

 

8. How We Protect Your Data

We use a range of security measures to keep your information safe, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted access to personal data

  • Regular security reviews

 

9. How Long We Keep Your Data

We retain your information only as long as necessary for:

  • Fulfilling your order

  • Legal and accounting requirements

  • Resolving disputes

You can request deletion of your data at any time.

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request the deletion of your data

  • Restrict processing

  • Object to processing

  • Transfer your data to another provider

  • Withdraw consent at any time

To exercise any of these rights, contact our Customer Support team.

 

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.