Warranty Guide
At SGP Garden Ltd, we want you to enjoy your garden products with complete confidence. This guide explains how manufacturer warranties work, what you may need to prepare, and how to start a claim if something goes wrong.
How Warranty Coverage Works
All products sold by SGP Garden Ltd are covered by the warranty provided by the relevant manufacturer. Coverage terms — including what is protected, the duration, and any exclusions — are set by each manufacturer and will vary between products and product ranges.
For specific warranty terms relating to your purchase, please refer to:
- The warranty card or documentation included in your product packaging
- The product listing page on our website, which may include manufacturer-specific warranty information
- The manufacturer's own website or customer support team
If you are unsure of the warranty terms for your product, contact us and we will help you locate the relevant information.
What Is Typically Covered
Manufacturer warranties generally cover defects in materials and workmanship under normal use. Coverage details vary — please consult the product-specific warranty documentation for full terms.
Warranties do not typically cover damage resulting from improper assembly, misuse, neglect, weather exposure beyond the product's rated specification, or modifications made after purchase. Again, please refer to your product's documentation for the definitive terms.
Site & Assembly Conditions
Before making a claim, it is worth reviewing the following, as these can affect your warranty eligibility:
- Site preparation: Was the ground level, stable, and appropriately prepared prior to installation? Many structures require a firm, level base.
- Assembly: Was the product assembled strictly in accordance with the manufacturer's instructions? Incorrect assembly may affect coverage.
- Fixings and anchoring: Were all recommended fixings, anchors, and ground spikes installed as directed?
- Ongoing maintenance: Has the product been maintained in line with any care instructions provided?
We recommend reviewing your assembly manual and any included care guides before submitting a claim.
What to Prepare Before Making a Claim
To help us process your claim as efficiently as possible, please have the following ready:
- Proof of purchase — your order confirmation email or invoice from SGP Garden Ltd
- Product details — the product name, model number, and SKU (found on your order confirmation or the product packaging)
- Date of purchase and date the issue was first noticed
- Clear photographs — showing the defect or damage from multiple angles, including any affected parts, fixings, or structural elements
- Assembly photographs (if available) — images taken during or after assembly can be helpful
- Description of the issue — a written account of what happened, when it occurred, and how the product has been used and maintained
How to Start a Claim
To begin a warranty claim, please get in touch with our team:
- Email us at carl@sgpgarden.co.uk with the subject line "Warranty Claim – [Your Order Number]"
- Include all of the information listed above in your message
- Our team will review your claim and advise on next steps, which may include liaising with the manufacturer on your behalf
We aim to respond to all warranty enquiries within 14 business days.
Need Help?
If you have any questions about your warranty or are unsure whether your issue may be covered, please contact us before submitting a formal claim — we're happy to help you assess the situation first.
Please note: this guide is provided for general guidance only. The terms of your warranty are governed exclusively by the manufacturer's documentation supplied with your product. SGP Garden Ltd does not issue or extend manufacturer warranties.